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Unified Communication & Security
iDesk360 brings all messages from your digital channels into one inbox with complete chat history. Your team replies without juggling tabs, while your social passwords stay completely private and secure.
Bring your Facebook, Instagram, WhatsApp, Email, Live Chat, and other messaging channels into a single AI-powered inbox. Help your team reply 50% faster, automate repetitive conversations, manage orders, and close more sales effortlessly.
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Flow-based or fully AI-driven: the choice is yours.
Deploy smart AI chatbots that understand what your customers want, answer questions, capture leads and resolve issues automatically so your team stays focused on closing deals, not handling routine tickets.
24/7 availability across all channels
Human-like, natural conversation
Instant lead capture
Smooth human handover
Knowledge base integration
Speaks every language
Visual flow builder
Actionable Insights
Best AI omnichannel platform for social, email, live chat, WhatsApp and apps.
Centralise all Facebook Page messages, comments, and Messenger conversations in a single inbox. Auto-assign to agents, tag conversations, and respond with rich media — no tab-switching required.
For agents who reply, managers who monitor, and leaders who decide
Your agents & front-line teams get a single unified inbox for messages, comments, and emails — no juggling between channels, no delays, and no customer abandonment.
See how easily and quickly you can start managing customer queries, employees, and orders with iDesk360.
Link your Facebook, Instagram, Email, Live Chat, WhatsApp, and YouTube in just a few clicks — no technical setup required.
Upload your Knowledge Base, FAQs, or website links. iDesk360's AI quickly learns your business, products, and brand voice.
Assign agent permissions, set SLA targets, and define when the AI handles conversations vs. when it hands over to human agents.
Start receiving unified messages, track agent performance in real-time, and let AI handle repetitive queries while your team closes more sales.
Report types
AI auto-response, canned replies, and smart routing keep your customers happy even at peak volume.
Unified channels
Add agents, adjust queues, and customize workflows — without touching your infrastructure.
AI chatbot uptime
Reveal what customers actually want with sentiment analysis, tag breakdowns, and interaction history.
Platform for all
20+ reports, live dashboards, and sentiment analysis give supervisors instant clarity on every operation.
iDesk360 brings all messages from your digital channels into one inbox with complete chat history. Your team replies without juggling tabs, while your social passwords stay completely private and secure.
Routes incoming chats instantly, answers common questions 24/7, and sends quick replies in multiple languages. When needed, it smoothly hands customers to a real person.
Helps you tag the sentiment of every message—positive, neutral, or negative—and spot complaints early, before they become big problems.
Lets your team answer messages on the move, directly from their phones. Instant notifications keep your business responsive anywhere, anytime with full inbox controls on iOS and Android.
Displays live chat volumes and team activity at a glance. Tracks response speeds clearly, and exports clean reports to Excel in one click.
When a customer messages you, AI replies instantly and qualifies the lead. The conversation syncs to your CRM, creates an order or ticket, and updates your analytics — automatically, all in one platform.
Whether you're a growing team or a large-scale operation — iDesk360 fits where you are today and scales with where you're going.
Everything you need to centralize your messages and manage customers professionally, without the confusion.
Actively monitor your service levels using real-time supervisor dashboards, agent performance tracking, and deep analytical reports.
Set up custom configurations, map intricate routing logic, set granular data permissions, and integrate your favorite third party systems directly into your workspace.
iDesk360 offers fully customized plans built around your team size, channels, and workflows — no off-the-shelf compromise, no features you don't need.
Handle high-volume order queries, returns, and customer complaints across all web, mobile (m-commerce), and social (f-commerce) touchpoints.
Keep customers updated on shipments and resolve delivery issues before they escalate
Manage high-volume complaints and service queries with smart routing and SLA compliance
Respond to patient queries promptly across digital channels with clear team accountability
Deliver secure, compliant customer communication with full audit trails and permission controls
Manage student and parent queries across social and chat — without missing a single message
Join companies delivering faster, smarter, more human customer experiences — with iDesk360.
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