Human-Led, AI-Powered Order Management Software
Manage orders across every channel with intelligent automation, real-time customer context, and human oversight to help your team resolve issues faster, boost upsells, and prevent fraud.
One Platform to Manage Every Order From Start to Close
Get a clear view of what's happening at every stage — from capturing an order to assigning an agent, reviewing customer history, flagging suspicious orders, managing delivery, following up on pending orders, and closing the sale.
Respond Faster and Smarter
Give agents customer history, order context, and AI-generated summaries in one place, so they can understand and act on orders without digging through multiple conversations or systems.
Reduce Manual Work
Automate repetitive tasks such as order routing and information gathering with AI Agent, allowing your team to focus on customers and decisions that actually need human attention.
Make Better Decisions
Use customer and order history to identify risks, recognise opportunities, and give your team the context they need to decide what happens next.
Close More Opportunities
Keep pending orders visible, follow up at the right time, and identify relevant upselling opportunities before potential sales go cold.
Built for High-Performance Teams
Omnichannel Order Management
Bring orders from multiple channels into one place and keep all your customer conversations, order details, and follow-ups connected for a more efficient workflow.
Smart Order Assignment
Automatically assign orders to balance workloads without conflicting assignments. Manually route high-priority orders when needed.
360° Customer Profiles & AI Summaries
Keep customer information, purchase history, and AI-generated order summaries together, giving agents the context they need to act faster.
Fraud Alerts
Detect potentially suspicious orders with intelligent alerts and allow your team to review and verify them before proceeding.
Order Creation & Management
Create, update, hold, and close orders directly from the iDesk360 OMS without switching between platforms.
Smart Upselling
Identify potential upselling opportunities in orders with AI recommendations, while keeping the final decision and the customer conversation in your team's hands.
Order Insights & AI Learning
Analyse historical order data to uncover customer and sales patterns, generate actionable insights, and provide AI with the context it needs to improve future recommendations.
Every Order, Followed From First Touch to Close
Seven stages, one continuous view — so nothing slips through the cracks between capturing an order and closing it out.
Capture
Orders come in automatically from every connected channel.
Understand
AI summarizes customer and order history for instant context.
Assign
Routed to the right agent, without conflicting assignments.
Review
Suspicious orders are flagged and verified before proceeding.
Convert
Upsell opportunities are surfaced and the sale is closed.
Execute
Delivery and fulfillment are tracked through to completion.
Learn
Every order feeds insights back into your AI and your team.
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Take Full Control of Your Order Support with a Scalable OMS
Join fast-growing teams using iDesk360 to unify your orders in a single place and handle every order with precision and ease.