AI-Driven Webchat Solution for Smarter Customer Conversations
Turn your website visitors into conversations, and conversations into loyal customers — with AI Agents and humans working together. Engage with your web visitors instantly with a customizable AI-powered webchat support that reflects your brand persona.
iDesk360 Assistant
Online now
Meet Your 24/7 Live AI Agent
Smart, autonomous, and human-aware — iDesk360's self-learning AI chatbot auto-responds to visitor queries based on its training on your business data, product catalogues, and FAQs to perform just like your top-performing team member.
Autonomous Selling
Identifies customer needs, recommends products, and closes sales end-to-end autonomously.
Always-On Engagement
Fast, 24/7 engagement with multiple customers from multiple platforms at the same time.
Seamless AI-to-Human Switch
AI-to-human switch with full chat history and conversation history.
One-Click Takeover
Human takeover at any point with a single click.
Continuous Learning
Continuous AI learning from past interactions and knowledge base documents.
Connect with Customers Where They Already Are
Integrate iDesk360 Webchat with your favourite software and ensure a smooth and trouble-free experience for your customers.
Everything You Need to Manage Website Conversations
Answer, assist, sell, summarise, assign, and transfer conversations with an all-in-one customer support system.
24/7 Live Chat
Give visitors frictionless access to your business, day or night, with our AI chatbot.
AI Answer Agent
Provide instant answers using an AI agent trained on your business information.
AI Auto Responder
Automatically respond to repetitive customer questions and requests.
AI Sales Assistant
Help customers discover products, make decisions, and complete purchases.
AI Product Assistance
Identify relevant products, answer questions, and share product images.
AI Human Handover
Move conversations from AI to human agents when human judgment is needed.
Live Agent Takeover
Allow human agents to take control of an AI-assisted conversation whenever they need to step in.
AI Ticket Summary
Turn lengthy conversations into concise summaries so agents can quickly understand what happened.
Unified Ecosystem
Connect webchat with WhatsApp, Messenger, Instagram, Telegram, and other customer communication channels.
Customizable Chat Widget
Tailor colours, fonts, avatars, shapes, and messaging styles to match your brand identity.
Custom Conversation Starters
Reduce bounce rates and guide users with ready-made prompts based on common questions or dynamic greetings.
Custom Customer Forms
Collect the information your team needs — such as name, phone number, address, and other relevant details.
Customer Reviews
Prompt users with custom feedback and review formats at the end of a session.
Get Your Webchat Up and Running
No developers, no long onboarding — go from a blank site to a fully trained AI webchat in four simple steps.
Embed the Snippet
Paste a single line of code into your site — no developer required.
Customize Your Widget
Match colours, fonts, avatars, and greetings to your brand identity.
Train Your AI Agent
Feed it your FAQs, product catalogue, and documents to respond accurately.
Go Live & Monitor
Publish your widget and watch conversations, sales, and handovers in real time.
Why Teams Prefer iDesk360 Webchat Over Isolated Tools
Brings your entire customer engagement strategy into a single platform. Standalone live chat tools are primarily designed to connect website visitors with support agents — iDesk360 takes webchat further by combining live customer support, AI automation, and sales assistance in a single platform.
Ready to Convert Your Site Traffic into Sales?
Join thousands who leverage iDesk360 to deliver instant 24/7 support across every channel.